Puerto Caleta location & contact 

Since hotel policies regarding early check-in (generally before 2:00 pm) or late checkout (generally after 12:00 pm) vary by location and by hotel, please call the hotel directly prior to your arrival to make any necessary arrangements. Direct hotel phone numbers can be found on your confirmation email or on the hotel information page.

You can find the room and property facilities in your booking confirmation.

Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. All under 18’s are included in the occupancy level for your apartment save for infants under the age of 2 years old.

Hotel room rates vary by date and by the number of adults occupying a single room. To accommodate more guests, you need to change your reservation. You will be notified of any additional charges prior to confirming your updated reservation.

After completing and sending us your order form, you will get an automatic receipt e-mail containing your order number. Within 30 minutes, you will receive Accommodation confirmation. The Accommodation confirmation serves you as a voucher so please do not forget to print it out and take it with you as it contains all the vital details (address of your hotel, contact phone numbers and other instructions). In case that you requested in your order form any special requests – ie. extra bed, non smoking room, parking etc, please always double check with the hotel directly that they noted your request and are able to arrange it for you.

Your credit card details are required by hotels in most cases as a guarantee for your reservation in case of late cancellation or “no-show”. The hotels have a right to preauthorize your credit card so please make sure that your credit card is valid. Also please note, that if you book a Non refundable room, this type of room has special conditions and your credit card will be charged in advance. Please, always double check the payment and cancellation policy of the room you are interested in before you proceed with the reservation.

Please click on the link provided in the accommodation confirmation and modify your reservation.

Please click on the link provided in the accommodation confirmation and cancel your reservation.

Each room has its own cancellation policy and for this information always check the room conditions. Generally, your reservation can be canceled or changed few days before your arrival. However, there are some exceptions - for example „Non Refundable“ or „Special conditions“ rooms. You can check the room policy if you click on the room type.

Please, contact the hotel directly – all the cancellation fees are debited directly by hotels and only they can refund you any amount.